Transport Solutions Assistant

Transport Solutions Assistant
Salary: £15.66 per hour (Umbrella)
Location: West Bridgford, Nottingham
Client: Nottinghamshire County Council
Contract Type: Temporary (3 months)
Hours: Full time (37 hours per week)
About the Role
The Transport Solutions Assistant will support the delivery of a wide range of specialist transport services across Nottinghamshire, including home-to-school transport, Youth Offending, Children & Families, Adult Social Care, and respite short breaks. The role involves ensuring safe, efficient, and cost-effective transport solutions that meet client needs, while maintaining compliance with safeguarding standards and delivering excellent customer care.
Key Responsibilities

• Support the delivery of specialist transport solutions for internal and external clients.
• Monitor contract performance through site visits and investigations of service user issues.
• Ensure compliance with safeguarding and child protection policies.
• Procure and evaluate ad-hoc transport to achieve best value.
• Review and assess Direct Travel Assistance Payments (DTAP) to parents and carers.
• Analyse contract performance against specifications and contribute to service reviews.
• Identify opportunities for efficiency savings and implement cost-effective solutions.
• Ensure all service users have certified Transport Care Plans where required.
• Assess service development opportunities in collaboration with stakeholders.
• Maintain accurate financial and client records using bespoke software systems.
• Verify supplier and client payments and monitor revenue returns.
• Support Transport Officers with service delivery priorities and deputise when required.
• Provide excellent customer service in dealings with clients and suppliers.

Experience & Knowledge

• Experience in contract monitoring and performance evaluation.
• Knowledge of transport planning and service delivery in a local authority or similar setting.
• Understanding of safeguarding and child protection requirements.
• Experience of liaising with multiple stakeholders, including schools, care professionals, and suppliers.
• Familiarity with budget monitoring and efficiency savings.

Skills & Competencies

• Strong organisational and time management skills.
• Ability to analyse data and produce clear reports.
• Excellent customer service and communication skills.
• Strong problem-solving and decision-making ability.
• Proficiency in using bespoke and financial software systems.
• Ability to work both independently and as part of a team.

Qualifications

• Relevant qualification in transport, business administration, or related field (desirable).
• Evidence of continuing professional development in service delivery or contract management.

Other Requirements

• Ability to travel across Nottinghamshire for site visits.
• Commitment to safeguarding and promoting the welfare of service users.
• Flexible approach to working hours when required.

If you are interested in the role and would like to contact me for further information on the role you can contact myself on the details below. 

At Service Care Solutions we also offer a £250 bonus for referrals! If you think you know someone who would be ideal for this role and they are placed in the job you will then receive £250 at the end of their probationary period.

To apply for this role, or to refer someone else, then please do not hesitate to contact Jack at Service Care Solutions on 01772208964 or email on Jack.Lonsdale@Servicecare.org.uk