Supervised Contact Support Worker

Supervised Contact Support Worker
Salary: £15.66 per hour (Umbrella)
Location: Wigston (Leicester)
Client: Leicestershire County Council
Contract Type: Temporary (3 months)
Hours: Full time (37 hours per week)
About the Role
We are seeking a dedicated and compassionate Supervised Contact Support Worker to support children and families across Leicestershire. This role involves supervising and facilitating court-ordered family time between children and their parents or other significant family members. You will play a key role in ensuring that children are kept safe, their voices are heard, and positive family relationships are encouraged where appropriate.
This is a county-wide role, requiring flexibility to travel to different locations within Leicestershire.
Key Responsibilities

• Supervise and support contact sessions between children, parents, and/or other family members in line with court orders and care plans.
• Ensure the safety and well-being of children at all times during contact.
• Provide written, factual, and timely records of contact sessions, highlighting observations on interactions and any concerns.
• Promote positive family relationships while maintaining professional boundaries.
• Transport children to and from contact sessions, ensuring safe handovers.
• Communicate effectively with social workers, colleagues, and other professionals involved in the child’s care.
• Manage challenging behaviour in a calm and professional manner, ensuring safeguarding is prioritised.
• Contribute to team meetings and case discussions where required.
• Escalate any safeguarding concerns immediately in line with council policy and procedures.

Experience & Knowledge

• Previous experience of working with children and families, preferably within a social care, education, or support environment.
• Experience of managing challenging behaviour and de-escalating situations appropriately.
• Knowledge of safeguarding policies, child protection procedures, and confidentiality.
• Understanding of the impact of family breakdown, trauma, and separation on children.
• Experience of keeping accurate written records and preparing reports.

Skills & Competencies

• Strong communication and interpersonal skills, with the ability to build positive working relationships.
• Ability to remain calm, professional, and objective in difficult or emotional situations.
• Good observational skills with the ability to record clear, factual, and unbiased notes.
• Ability to work independently and as part of a team.
• Strong organisational skills, including time management and prioritisation.
• A high level of resilience, empathy, and emotional intelligence.
• Flexibility to travel across the county and adapt to changing demands.

Qualifications

• GCSEs (or equivalent) in English and Maths – essential.
• NVQ Level 3 in Health & Social Care, Children & Young People, or equivalent – desirable.
• Safeguarding training – desirable (or willingness to undertake).
• Full UK driving licence and access to a vehicle – essential.

Other Requirements

• Enhanced DBS check (required prior to starting the role).
• Willingness to work flexibly, including occasional evenings and weekends if required.
• Commitment to promoting equality, diversity, and inclusion.
• Ability to maintain strict confidentiality and professional boundaries.

If you are interested in the role and would like to contact me for further information on the role you can contact myself on the details below. 
At Service Care Solutions we also offer a £250 bonus for referrals! If you think you know someone who would be ideal for this role and they are placed in the job you will then receive £250 at the end of their probationary period.

To apply for this role, or to refer someone else, then please do not hesitate to contact Jack at Service Care Solutions on 01772208964 or email on Jack.Lonsdale@Servicecare.org.uk