Repairs Officer

Job Title: Repairs Officer
Location: N1 Islington and W6 Hammersmith
Contract: Temporary Ongoing
Hours: Full-Time (Monday to Friday, 9 AM – 5 PM)
Start Date: ASAP
Work Arrangement: On-site only – no remote work

About the Role:
Join our Client’s dynamic team as a Repairs Officer and play a pivotal role in ensuring smooth operations within our Client’s Repairs Team. You will help residents with responsive repairs, ensuring timely, high-quality resolutions while maintaining meticulous attention to detail. This role requires working a week rota split between Hammersmith and Kings Cross offices every other week.

Responsibilities:

• Manage and progress day-to-day responsive repairs, ensuring efficient completion within set targets.
• Act as the first point of contact for scheduling queries, providing prompt and professional communication to both internal and external stakeholders.
• Triage and diagnose repairs, prioritizing urgent issues and allocating resources effectively to enhance customer satisfaction.
• Analyse quotes, invoices, and variation orders, ensuring costs are reasonable and align with the Schedule of Rates (SOR).
• Verify completed repair work aligns with expectations before authorizing payments.
• Monitor and track work orders, ensuring timely follow-ups on incomplete tasks or those requiring materials.
• Maintain accurate records of all actions and communications on Workwise.
• Proactively resolve issues to prevent delays and keep all stakeholders informed throughout the process.
• Provide exceptional customer service by understanding residents’ needs and ensuring a seamless repair experience.
• Contribute to departmental improvements by suggesting and implementing process enhancements.

Key Requirements:

• Proven experience in a fast-paced environment managing the schedules and appointments of maintenance operatives.
• Strong administrative and customer service skills with demonstrable experience in front-line roles (face-to-face or telephony).
• Knowledge of work planning and scheduling processes.
• Ability to analyse problems, review quotes, and make informed decisions.
• Exceptional organizational skills, ensuring operatives are fully utilized and work targets are met.

If you’re interested and meet the above criteria, send your CV to Lewis Hodson at Service Care Solutions: Call 01772 208 966 or email Lewis.Hodson@servicecare.org.uk