Repairs Customer Response Supervisor

Job title – Repairs Customer Response Supervisor
Location –  Bracknell RG12
Contract: Permanent
Hours: 37 per week  
Salary - Up to £45,199 per annum, depending on experience

About the Role

We’re recruiting for a Customer Response Supervisor to take the lead in delivering a responsive, high-quality repairs and maintenance service across a designated area. This is a permanent opportunity for an experienced operational leader who’s confident managing a mobile workforce and passionate about providing excellent service to residents.

Key Responsibilities:

• Lead and manage a customer-focused team delivering responsive housing repairs
• Oversee the quality, performance and cost-effectiveness of services across your area
• Manage a repairs budget of approximately £900k
• Monitor day-to-day team performance, ensuring KPIs are met or exceeded
• Investigate and resolve customer complaints in a timely, professional manner
• Oversee and manage specialist contractors and service level agreements
• Promote and maintain Health & Safety compliance across all activities
• Provide out-of-hours support as part of a rota

What We’re Looking For:

• Experience in a similar supervisory or management role within a fast-paced, reactive environment
• Proven ability to manage a mobile workforce (10–20 operatives) delivering repairs services
• Sound knowledge of property maintenance, with the ability to diagnose and problem-solve
• Excellent communication and team leadership skills
• Commercially aware, with strong cost management experience
• Health & Safety qualified (e.g. SSSTS, SMSTS, IOSH)
• Competent in repair/job management systems and workforce planning tools
• Construction or trade-related qualification preferred

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk