Housing Officer

Housing Officer
North West London
Temporary
Full-time
We are recruiting for a Housing Officer to join a team based in North West London (NW10 patch), ensuring residents receive excellent service and support. You will take responsibility for managing housing schemes and maintaining high standards across all areas.
THE ROLE
As a Housing Officer, you will be responsible for fostering positive resident experiences, ensuring high standards of service delivery, and addressing resident needs proactively. Key responsibilities include:

• Actively listening to residents and addressing their concerns promptly.
• Building strong, visible relationships with residents and stakeholders.
• Ensuring schemes are well-maintained, including repairs, cleaning, and grounds upkeep.
• Investigating and resolving anti-social behaviour (ASB) cases.
• Setting and managing service charges effectively and transparently.
• Collaborating with managing agents and contractors to deliver excellent services.
• Conducting estate inspections to maintain compliance with health and safety standards.

THE CANDIDATE
We are looking for a candidate with previous experience in a similar role, preferably in housing or property management. The ideal candidate will also have:

• Strong customer service and interpersonal communication skills.
• Tenacity, resilience, and problem-solving abilities.
• Excellent analytical and negotiating skills.
• Effective team collaboration and IT proficiency.
• Attention to detail with the ability to meet deadlines.

THE CONTRACT
Temporary – 3 months ongoing
The pay rate for the role is £24.50 per hour LTD company rate. The PAYE equivalent is £20.89         per hour, inclusive of holiday. HOW TO APPLY
To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call 01772 208966 to discuss the role in more detail!