Estates Operations Manager

Estates Operations Manager – Central London Housing Association
£31.50 PAYE / £40.00 Umbrella LTD (Inside IR35)
36 hours per week
3-6 month ongoing contract
We are currently seeking an experienced Estates Operations Manager to lead a team of estate management staff, ensuring the delivery of high-quality services across multi-tenure properties in line with organisational Placemaking Principles.
Responsibilities:

• Manage large service contracts, ensuring excellent customer service for residents across all tenure types.
• Lead and motivate estate management teams to achieve property management targets effectively and economically.
• Ensure compliance with health & safety, fire risk assessments, and wider statutory regulations.
• Build strong relationships with contractors and stakeholders, monitoring performance against SLAs.
• Oversee service charges, rents, and maintenance contracts in line with tenancy agreements.
• Manage complaint processes and deliver quality responses within set procedures.
• Produce accurate business reports and presentations for management teams.

Requirements:

• Level 4 qualification in Leasehold Management (or equivalent) – candidates working towards this are welcome.
• Proven experience in managing multi-tenure estates and service charge budgets.
• Demonstrable experience in developing large-scale estate management strategies.
• Previous team management experience within estates, housing, or property.
• Strong knowledge of housing legislation and regulatory requirements.
• Excellent IT and data analysis skills.

Location: The role will operate across three main sites: Head Office (Central London), South West London, and South London. Hybrid working is available, subject to site needs and team requirements.
Contact: James at Service Care Solutions (01772 208967 / james.glover@servicecare.org.uk