Customer Services Advisor

Job title – Customer Services Advisor
Location –  Hybrid / Sevenoaks, Kent TN13 (minimum 2 days in office)
Contract: Fixed-Term – 12 Months
Hours: 37 per week (Mon–Fri, between 8am and 5.15pm)
Salary - £29,631 per annum

About the Role

Are you someone who thrives on helping others and making a real difference? We’re looking for a friendly, proactive Customer Services Advisor to join our team on a 12-month fixed-term basis.

As the first point of contact for our residents, you’ll handle a wide range of queries across multiple channels – including phone, email, live chat, and social media. You’ll provide clear, timely, and supportive responses that ensure every customer feels heard and valued.

Key responsibilities

• Delivering excellent customer service across all contact channels
• Resolving queries efficiently and handling complaints with confidence
• Encouraging use of digital services and tenant self-service tools
• Collaborating with colleagues and contractors to provide joined-up support
• Keeping your knowledge up to date through continuous learning
• Ensuring responses meet quality standards and KPIs (e.g. low call abandonment rates, 1-day digital response time)

Qualifications and Experience Required

• Experience in customer service or contact centre settings
• Strong communication and people skills across all platforms
• Comfortable using Microsoft Office and internal CRM systems
• Ability to remain calm, professional, and solution-focused under pressure
• Capable of tailoring responses to suit a wide range of customers

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk