Case Administrator

Case Administrator / Typist  Job Title: Case Administrator / Typist
Location: DHQ / St Asaph
Pay Rate: Limited/Umbrella: £16.33 per hour
Contract: Until 31/09/2026

About the Role We’re looking for an organised and detail-focused Case Administrator / Typist to join the Case Management Team within North Wales Police Service. Reporting to the Case Manager, you’ll play a key role in supporting the preparation and processing of prosecution files, handling sensitive information, and ensuring efficient case progression.

This is a varied role where no two days are the same – from typing interview transcriptions to managing digital evidence, you’ll be central to the smooth running of our casework.

What You’ll Do

• Provide admin support to the Case Team, including checking and processing prosecution files.
  
  
• Scan and upload documents onto the Niche Record Management System (RMS).
  
  
• Type reports, statements, and interview transcriptions with accuracy (minimum 35wpm).
  
  
• Manage case file storage, document transit, and multimedia evidence.
  
  
• Carry out PNC checks on defendants and witnesses as required.
  
  
• Assist with general office duties such as mail handling, filing, and photocopying.
  
  
• Liaise with officers, colleagues, and external agencies to resolve queries.
  
  

What We’re Looking For

• Strong IT skills, including Microsoft Office and database use.
  
  
• Typing speed of at least 35wpm (audio typing skills an advantage, or willingness to learn).
  
  
• Previous administrative/clerical experience.
  
  
• High attention to detail and excellent organisational skills.
  
  
• Ability to work with discretion, professionalism, and as part of a team.
  
  
• Flexibility to occasionally work at alternative sites within the region.
  
  

Welsh language skills (Level 3 – conversational and written) are required for some posts and will be marked as Welsh essential where applicable.

Why Join Us?

• Be part of a supportive team environment.
  
  
• Work in a role that makes a real difference in the delivery of justice.
  
  
• Gain valuable experience in case management and administrative support.
  
  Apply Now Service Care Solutions is proud to assist in this recruitment campaign. If you meet the above criteria and would like to be considered, please apply now or reach out directly to discuss the role in more detail.
   
  Harry Greenhalgh
  Recruitment Lead – Police | Youth Justice | Domestic Abuse
  Service Care Solutions
  harry.greenhalgh@servicecare.org.uk
  01772 208962