Call Handler/Responder

Mobile Responder / Call Handler
Salary: £16.66 per hour (Umbrella)
Location: Derby (and surrounding areas)
Client: Derby City Council – Carelink Service
Contract Type: Full-Time (37 hours), Temporary
Hours: Full time (37 hours P/W) – Monday – Friday 9:00 – 17:30

About the Role: As a Mobile Responder / Call Handler, you will provide a vital 24/7 emergency response service to vulnerable adults in the community, enabling them to remain safe and independent in their own homes. The role is varied, combining call handling, technical support, and hands-on assistance, and requires flexibility, professionalism, and compassion when supporting individuals in urgent or non-urgent situations.

Key Responsibilities

• Respond to emergency and non-emergency calls from service users.
• Safely lift uninjured fallers using specialist equipment (full training provided).
• Install, programme, and maintain telecare equipment.
• Conduct home visits to carry out health observations and basic assessments.
• Provide professional call handling and triage of alarm activations.
• Support care homes and healthcare professionals with lifting assistance.
• Use IT systems to update client records, complete reports, and liaise with other services.

Experience & Knowledge

• Previous experience in a call centre, health, or social care setting.
• Knowledge of safeguarding, emergency response, and working with vulnerable adults.
• Understanding of telecare systems and/or assistive technology (desirable).
• Awareness of confidentiality, GDPR, and equality principles.

Skills & Competencies

• Excellent communication, interpersonal, and IT skills.
• Ability to remain calm, empathetic, and professional under pressure.
• Strong organisational and problem-solving skills.
• Flexible, adaptable, and able to work independently or as part of a team.

Additional Requirements

• A valid UK driving licence and access to a roadworthy vehicle (or willingness to drive council vehicles).
• Flexibility to work a 24/7 shift pattern including nights, weekends, and bank holidays.
• Commitment to training, supervision, and professional development.
• Enhanced DBS clearance required.

If you are interested in the role and would like to contact me for further information on the role you can contact myself on the details below. 
At Service Care Solutions we also offer a £250 bonus for referrals! If you think you know someone who would be ideal for this role and they are placed in the job you will then receive £250 at the end of their probationary period.

To apply for this role, or to refer someone else, then please do not hesitate to contact Jack at Service Care Solutions on 01772208964 or email on Jack.Lonsdale@Servicecare.org.uk