Business Support Officer

Job Title: L&D Business Support Officer Location: Nettleham HQ, Lincolnshire Police
Contract Type: Temporary / Contract
Rate: £17.53 per hour (Umbrella)
Reports To: Business Support Manager

About the Role: Service Care Solutions is recruiting for a Learning & Development Business Support Officer to join Lincolnshire Police. This key role is central to the smooth and effective operation of the Learning & Development Department, providing high-quality business support to deliver essential training and development services to both internal staff and external stakeholders.

As the first point of contact for L&D services, you will work closely with a range of colleagues and external delivery teams to support the delivery of training, maintain records, and ensure compliance with GDPR and other relevant policies. If you're organised, customer-focused, and ready to contribute to a dynamic L&D team, this is a great opportunity to be part of a respected police force.

Key Responsibilities:

• Provide business support to the L&D team, including arranging, administering, and scheduling training courses.
  
  
• Maintain accurate and up-to-date records in relevant policing systems.
  
  
• Ensure all data processing adheres to GDPR standards, especially for personal information release requests.
  
  
• Raise and manage purchase orders and assist with budget reconciliation.
  
  
• Assist with the administration of exams and courses, and manage the training estate.
  
  
• Prepare performance and management information reports.
  
  
• Collaborate with internal stakeholders to ensure accurate and timely information is provided.
  
  
• Support the planning, preparation, and delivery of L&D courses.
  
  
• Look for opportunities to improve L&D processes and contribute to continuous service improvements.
  
  
• Provide ad-hoc support across the L&D team as directed by the Business Support Manager.
  
  

Person Specification: Essential:

• NVQ Level 2 in Business Administration or equivalent (or proven experience in a similar administrative role).
  
  
• Experience in administrative roles, with strong organisational skills.
  
  
• Proficient in data input and retrieval.
  
  
• Experience in a customer-focused environment, managing stakeholder expectations.
  
  
• Good communication skills (both verbal and written), with an ability to liaise at all levels.
  
  
• Competent in Microsoft Office and database software.
  
  
• Knowledge and understanding of diversity in the workplace and a customer-focused approach.
  
  
• A commitment to learning and development, both personal and for the organisation.
  
  
• High level of integrity when working with sensitive information.
  
  

Desirable:

• Experience working in HR or Learning & Development.
  
  
• Knowledge of HR functions or further relevant qualifications.
  
  
• Ability to speak confidently to customers at all levels.
  
  

Additional Information:

• Equality and Diversity: The post holder must support and uphold the Force’s Diversity Strategy in every aspect of their work.
  
  
• Health and Safety: The post holder will take reasonable care of themselves and others as per health and safety standards.
  
  
• Safeguarding: The post holder will comply with safeguarding policies for children and vulnerable adults.
  
  

How to Apply:
Contact Lewis at Service Care Solutions
Email: lewis.ashcroft@servicecare.org.uk
Call : 01772 208962